Terms and Conditions

1. Services Provided

Health Passport offers a variety of premium wellness treatment programs. 
These programs are detailed on our website and include services such as medical check-ups, stem cell treatments, detox programs, and other wellness therapies designed to promote health and vitality. These treatments are available exclusively
in Bangkok, Thailand.

We may also collect aggregated, anonymized data for statistical and research purposes. This data cannot be used to identify you and is processed in compliance with relevant data protection laws.

2. Inquiry and Booking Process

To inquire about a program, complete the inquiry form on our website or reach out to us via WhatsApp. A dedicated Health Passport representative will personally assist you, discuss your health goals, recommend appropriate treatment options, answer any questions, and guide you through every step of the process.

3. Payment Process

Following your initial consultation, if you decide to proceed with a Health Passport program, a 50% program deposit is required to confirm your booking. This deposit secures your treatment dates, physician schedule, accommodation (where included), and any necessary medical preparations.

The remaining 50% balance is payable upon your arrival in Bangkok and must be completed before your treatment program commences. The initial consultation fee of ฿3,000 is fully credited toward your program upon booking.

Health Passport reserves the right to postpone or cancel any booking that has not been confirmed with the required deposit or where the outstanding balance has not been paid before treatment begins.

All payments are billed in Thai Baht (THB). USD amounts, where shown, are provided for reference only.

4. Travel and Treatment

Once your booking is confirmed and the required payments have been completed, you are responsible for arranging your travel to Bangkok, Thailand. Throughout the pre-arrival process, Health Passport will provide personalized guidance, travel information, and program preparation to ensure a seamless experience. Upon arrival, you will be welcomed by our team and begin your physician-led treatment journey in accordance with your selected program.

5. Travel and Health Responsibilities

The Customer is responsible for arranging and paying for their travel to and from Bangkok, Thailand. For programs that include accommodation, Health Passport will arrange and cover the hotel stay as specified in the selected program.

The Customer is responsible for ensuring they are medically fit to travel and for providing complete and accurate medical information throughout the consultation and treatment process. Participation in any program is subject to physician assessment and medical suitability.

While Health Passport is committed to providing the highest standard of medical care, we shall not be liable for any pre-existing medical conditions, undisclosed health information, complications arising from inaccurate or incomplete medical disclosures, or circumstances beyond our reasonable control before, during, or after the treatment program.

6. Reschedule Policy

We understand that travel plans and personal circumstances may change. If you need to reschedule your program, please notify your Health Passport representative as early as possible. We will make every reasonable effort to accommodate your preferred new treatment dates, subject to physician availability and program capacity.

Your program deposit may be transferred to a new treatment date within 12 months of your original booking date at no additional rescheduling fee. Requests made closer to the scheduled treatment date may be subject to the availability of accommodation, physician schedules, and any treatments requiring advance preparation.

After 12 months from the original booking date, any unused deposit will become non-transferable unless otherwise agreed in writing by Health Passport.

7. Refund and Cancellation Policy

The initial Online Consultation Fee (฿3,000) is non-refundable, as it covers the physician consultation and personalized medical assessment. If you proceed with a Health Passport program, this fee will be fully credited toward your program cost.

Program deposits are refundable according to the following schedule :

• More than 60 days before the scheduled program date: 80% of the program deposit will be refunded.
• 30 to 60 days before the scheduled program date : 50% of the program deposit will be refunded.
• Less than 30 days before the scheduled program date : The program deposit is non-refundable due to physician scheduling, accommodation reservations, and advance medical preparations.

If Health Passport determines that a program cannot proceed due to a newly identified medical contraindication following your booking, we will review your case individually. Depending on the circumstances, your deposit may be refunded in whole or in part, or applied as a credit toward another suitable Health Passport program.

In the event of extraordinary circumstances beyond your reasonable control, including government-imposed travel restrictions or other documented force majeure events, Health Passport may, at its sole discretion, offer a refund, booking credit, or rescheduled program.

Any refund approved by Health Passport will be processed using the original payment method whenever reasonably possible. Processing times may vary depending on your payment provider or financial institution.

8. Liability Disclaimer

Health Passport is committed to delivering high-quality, physician-led care based on individualized medical assessment and evidence-informed practices. However, no treatment or program can guarantee specific outcomes, and individual responses may vary depending on each patient's medical condition, health history, lifestyle, and other factors beyond our control.

By participating in a Health Passport program, the Customer acknowledges that all medical treatments and procedures carry inherent risks and that results cannot be guaranteed. Health Passport shall not be liable for outcomes resulting from factors beyond our reasonable control, including individual biological responses, pre-existing medical conditions, or failure to follow medical advice or post-treatment instructions.

9. Privacy and Data Protection

Health Passport is committed to protecting the privacy and confidentiality of your personal and medical information. All information provided by the Customer will be collected, used, stored, and protected in accordance with our Privacy Policy and applicable data protection laws.

Your information will be used solely for purposes related to your inquiry, consultation, booking, treatment, and the delivery of our services. We may also use your information to communicate important updates regarding your program or to comply with legal and regulatory obligations.

Health Passport will not disclose your personal information to third parties without your consent, except where required by law or where disclosure is necessary to provide your requested services, such as coordinating with physicians, medical facilities, laboratories, accommodation providers, or other trusted service partners involved in your care.

10. Amendments to Terms and Conditions

Health Passport reserves the right to modify or update these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is the Customer’s responsibility to review the Terms and Conditions periodically to stay informed of any updates.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Thailand. Any disputes arising out of or in connection with this Agreement shall be resolved under the exclusive jurisdiction of the courts in Thailand.

12. Contact Information

To exercise your rights or for any questions or concerns regarding our privacy practices,
please contact us using the following details :

• Email : info@healthpassportbkk.com
• WhatsApp : +66 92 970 7525