Booking and Payment Policy

1. What Your Deposit Secures

Your 50% program deposit confirms your booking and enables us to begin preparing every aspect of your personalized treatment journey. Once received, we will :

• Reserve your selected treatment dates exclusively for you.
• Schedule your physician and clinical team for your program.
• Confirm your luxury hotel accommodation, where included.
• Begin any required medical preparations, including personalized stem cell processing where applicable.
• Coordinate your concierge services, including airport transfers, Fast Track immigration, and other pre-arrival arrangements included in your program.

The remaining 50% balance is payable upon your arrival in Bangkok and must be completed before your treatment program begins.

2. Reschedule Policy

We understand that travel plans and personal circumstances may change. If you need to reschedule your program, please notify your Health Passport representative as early as possible. We will make every reasonable effort to accommodate your preferred new treatment dates, subject to physician availability and program capacity.

Your program deposit may be transferred to a new treatment date within 12 months of your original booking date at no additional rescheduling fee. Requests made closer to the scheduled treatment date may be subject to the availability of accommodation, physician schedules, and any treatments requiring advance preparation.

After 12 months from the original booking date, any unused deposit will become non-transferable unless otherwise agreed in writing by Health Passport.

3. Refund and Cancellation Policy

The initial Online Consultation Fee (฿3,000) is non-refundable, as it covers the physician consultation and personalized medical assessment. If you proceed with a Health Passport program, this fee will be fully credited toward your program cost.

Program deposits are refundable according to the following schedule :

• More than 60 days before the scheduled program date: 80% of the program deposit will be refunded.
• 30 to 60 days before the scheduled program date : 50% of the program deposit will be refunded.
• Less than 30 days before the scheduled program date : The program deposit is non-refundable due to physician scheduling, accommodation reservations, and advance medical preparations.

If Health Passport determines that a program cannot proceed due to a newly identified medical contraindication following your booking, we will review your case individually. Depending on the circumstances, your deposit may be refunded in whole or in part, or applied as a credit toward another suitable Health Passport program.

In the event of extraordinary circumstances beyond your reasonable control, including government-imposed travel restrictions or other documented force majeure events, Health Passport may, at its sole discretion, offer a refund, booking credit, or rescheduled program.

Any refund approved by Health Passport will be processed using the original payment method whenever reasonably possible. Processing times may vary depending on your payment provider or financial institution.

4. Payment Methods

Health Passport accepts the following payment methods for consultation fees, program deposits, and outstanding balances :

• International Bank Transfer : Payments may be made in Thai Baht (THB) or another approved currency, subject to the exchange rate and banking requirements at the time of transfer.
• Credit or Debit Card : Major cards, including Visa, Mastercard, and American Express, are accepted. Additional processing fees may apply where permitted by law.
• Domestic Bank Transfer : Available for customers making payments from within Thailand.

All payments must be received in cleared funds before the applicable booking or treatment milestone. Any bank charges, currency conversion fees, or payment processing fees imposed by the payer's financial institution are the responsibility of the Customer unless otherwise agreed in writing.

If you have any questions regarding payment methods or require assistance with international transfers, please contact your Health Passport representative before making payment.

5. Privacy and Financial Security

Health Passport is committed to protecting the privacy and security of your personal and financial information. All payments are processed through secure payment channels designed to safeguard your information during transmission.

Health Passport does not store your full credit or debit card details on our systems. Payment information is processed only as necessary to complete authorized transactions and is handled in accordance with applicable security standards and our Privacy Policy.

Customers are responsible for ensuring that payment details provided are accurate and for using secure, authorized payment methods. Health Passport reserves the right to request additional verification where necessary to prevent fraud or unauthorized transactions.

All personal and financial information collected during the booking and payment process is treated as confidential and will only be used for purposes related to your consultation, booking, payment, treatment, and the delivery of our services, or where required by applicable law.

6. Contact Information

To exercise your rights or for any questions or concerns regarding our booking practices,
please contact us using the following details :

• Email : info@healthpassportbkk.com
• WhatsApp : +66 92 970 7525